RMA Request Form
If you have a dvs product with a hardware failure and you would like to return the unit for warranty or out-of-warranty repair, please complete and submit the RMA Request Form.
Please allow up to two working days for one of our engineers to review your request.
Once the return has been authorised you will receive an email with return details, instructions and an RMA number.
- BrightAuthor is a PC software application for BrightSign that makes creating, publishing and managing BrightSign presentations simple and dependable. It is the central application for all your BrightSign needs, from building and distributing your presentations to managing your entire network of remote signs via the BrightSign Network.
- Latest MediaMAX4 Release Download
MediaMAX4Updated: 04-07-2018 Size: 1.04M
- PIXERA Software demo version
PIXERA DemoUpdated: 30-09-2019
- You can download WATCHOUT software without a licence, this enables you to build full shows in the Production software and try out the features of WATCHOUT. You will not be able to go online with display machines without a licence however.
WATCHOUT SoftwareUpdated: 06-12-2019
- Download page for firmware suitable for the BrightSign AU335.
AU335 FirmwareUpdated: 30-01-2024
- Download page for firmware suitable for the BrightSign HD4 and LS4 series of products.
HD4 & LS4 FirmwareUpdated: 30-01-2024
- Download page for firmware suitable for the BrightSign XC5 series of products.
XC5 FirmwareUpdated: 30-01-2024
- Download page for firmware suitable for the BrightSign XD4 and XT4 series of products.
XD4 & XT4 FirmwareUpdated: 30-01-2024
- Download page for firmware suitable for the BrightSign XT5 / XD5 / HD5 / HS5 / LS5 series of products.
XT5 / XD5 / HD5 / HS5 / LS5 FirmwareUpdated: 30-01-2024
- Tool for calculating estimated HAP &HAPQ video bit rates and storage requirements based off standard media resolutions and framerates.
Bit Rate Calculator ( HAP & HAPQ )Updated: 08-06-2021
- Useful tool for calculating uncompressed bit-rate and storage requirements for video files.
Bit Rate Calculator ( Uncompressed )Updated: 04-02-2020
- Tool for creating LED Wall alignment and identification images, useful for configuration and colour testing.
LED Wall Alignment GeneratorUpdated: 07-02-2020
- Tool for mapping multiple LED Wall outputs onto a single video output.
LED Wall Mapping PlannerUpdated: 07-02-2020
- Useful tool for configuring a PIXERA Media Server
PIXERA ConfiguratorUpdated: 30-09-2019
- Tool for generating a custom size alignment grid, useful for configuring custom projection blends.
Projector Alignment Image GeneratorUpdated: 09-09-2019
- Tool for calculating RAID storage requirements as well as estimated read and write speeds.
RAID Storage CalculatorUpdated: 05-02-2020