Support


RMA Request Form

If you have a dvs product with a hardware failure and you would like to return the unit for warranty or out-of-warranty repair, please complete and submit the RMA Request Form.

Please allow up to two working days for one of our engineers to review your request.

Once the return has been authorised you will receive an email with return details, instructions and an RMA number.


Downloads


  • BrightAuthor
    Updated: 09-07-2018
    BrightAuthor is a PC software application for BrightSign that makes creating, publishing and managing BrightSign presentations simple and dependable. It is the central application for all your BrightSign needs, from building and distributing your presentations to managing your entire network of remote signs via the BrightSign Network.

  • MediaMAX4
    Updated: 04-07-2018 Size: 1.04M
    Latest MediaMAX4 Release Download

  • PIXERA Demo
    Updated: 30-09-2019
    PIXERA Software demo version

  • WATCHOUT Software
    Updated: 06-12-2019
    You can download WATCHOUT software without a licence, this enables you to build full shows in the Production software and try out the features of WATCHOUT. You will not be able to go online with display machines without a licence however.
  • AU335 Firmware
    Updated: 30-01-2024
    Download page for firmware suitable for the BrightSign AU335.

  • HD4 & LS4 Firmware
    Updated: 30-01-2024
    Download page for firmware suitable for the BrightSign HD4 and LS4 series of products.

  • XC5 Firmware
    Updated: 30-01-2024
    Download page for firmware suitable for the BrightSign XC5 series of products.

  • XD4 & XT4 Firmware
    Updated: 30-01-2024
    Download page for firmware suitable for the BrightSign XD4 and XT4 series of products.

  • XT5 / XD5 / HD5 / HS5 / LS5 Firmware
    Updated: 30-01-2024
    Download page for firmware suitable for the BrightSign XT5 / XD5 / HD5 / HS5 / LS5 series of products.
  • Bit Rate Calculator ( HAP & HAPQ )
    Updated: 08-06-2021
    Tool for calculating estimated HAP &HAPQ video bit rates and storage requirements based off standard media resolutions and framerates.

  • Bit Rate Calculator ( Uncompressed )
    Updated: 04-02-2020
    Useful tool for calculating uncompressed bit-rate and storage requirements for video files.

  • LED Wall Alignment Generator
    Updated: 07-02-2020
    Tool for creating LED Wall alignment and identification images, useful for configuration and colour testing.

  • LED Wall Mapping Planner
    Updated: 07-02-2020
    Tool for mapping multiple LED Wall outputs onto a single video output.

  • PIXERA Configurator
    Updated: 30-09-2019
    Useful tool for configuring a PIXERA Media Server

  • Projector Alignment Image Generator
    Updated: 09-09-2019
    Tool for generating a custom size alignment grid, useful for configuring custom projection blends.

  • RAID Storage Calculator
    Updated: 05-02-2020
    Tool for calculating RAID storage requirements as well as estimated read and write speeds.
    • MediaMAX4 User Manual
      Updated: 10-09-2019 Size: 696.17k
      User Manual for MediaMAX4

      Legacy Downloads