Support


RMA Request Form

If you have a dvs product with a hardware failure and you would like to return the unit for warranty or out-of-warranty repair, please complete and submit the RMA Request Form.

Please allow up to two working days for one of our engineers to review your request.

Once the return has been authorised you will receive an email with return details, instructions and an RMA number.


Downloads


  • MediaMAX4
    Updated: 04-07-2018 Size: 1.04M
    Latest MediaMAX4 Release Download

  • BrightAuthor
    Updated: 09-07-2018
    BrightAuthor is a PC software application for BrightSign that makes creating, publishing and managing BrightSign presentations simple and dependable. It is the central application for all your BrightSign needs, from building and distributing your presentations to managing your entire network of remote signs via the BrightSign Network.

  • PIXERA Demo
    Updated: 30-09-2019
    PIXERA Software demo version

  • WATCHOUT Software
    Updated: 06-12-2019
    You can download WATCHOUT software without a licence, this enables you to build full shows in the Production software and try out the features of WATCHOUT. You will not be able to go online with display machines without a licence however.
  • BrightSign XT4 Series Firmware
    Updated: 01-10-2019
    Download page for firmware suitable for the BrightSign XT4 series of products.

  • BrightSign XD4 Series Firmware
    Updated: 01-10-2019
    Download page for firmware suitable for the BrightSign XD4 series of products.

  • BrightSign HD4 Series Firmware
    Updated: 01-10-2019
    Download page for firmware suitable for the BrightSign HD4 series of products.

  • BrightSign LS4 Series Firmware
    Updated: 01-10-2019
    Download page for firmware suitable for the BrightSign LS4 series of products.
  • Projector Alignment Image Generator
    Updated: 09-09-2019
    Tool for generating a custom size alignment grid, useful for configuring custom projection blends.

  • PIXERA Configurator
    Updated: 30-09-2019
    Useful tool for configuring a PIXERA Media Server

  • Bit Rate Calculator
    Updated: 04-02-2020
    Useful tool for calculating uncompressed bit-rate and storage requirements for video files.

  • RAID Storage Calculator
    Updated: 05-02-2020
    Tool for calculating RAID storage requirements as well as estimated read and write speeds.

  • LED Wall Alignment Generator
    Updated: 07-02-2020
    Tool for creating LED Wall alignment and identification images, useful for configuration and colour testing.

  • LED Wall Mapping Planner
    Updated: 07-02-2020
    Tool for mapping multiple LED Wall outputs onto a single video output.
    • MediaMAX4 User Manual
      Updated: 10-09-2019 Size: 696.17k
      User Manual for MediaMAX4

      Legacy Downloads